Frequently Asked Questions

Prime Suretance provides AI-assisted risk management tools for crypto portfolios. Our platform monitors portfolio exposure, flags concentration and volatility risks, and surfaces alerts so investors can make more informed decisions. We do not manage funds on your behalf or execute trades automatically.

No. Prime Suretance is a monitoring and risk-analysis tool, not an automated trading system. Decisions about buying, selling, or rebalancing remain entirely with you. We focus on giving you clearer visibility into risk, not on executing trades.

No tool can guarantee profits or eliminate the risk of loss. Cryptocurrency markets are highly volatile, and past patterns do not predict future outcomes. Prime Suretance is designed to help you understand and manage risk more systematically, but it does not remove the underlying risks of investing in crypto assets.

Our platform is built primarily for cautious, risk-aware investors in Ireland and the wider European market who hold crypto assets and want a more structured way to monitor exposure over time. It suits both individual investors and those managing portfolios on behalf of others.

No advanced technical skills are required. The platform is designed to present risk information in a clear, structured way. That said, we recommend users have a basic understanding of cryptocurrency markets so they can interpret the insights in the context of their own goals.

Supported integrations vary and are updated periodically as we expand coverage. Please check the current integrations list within your account or contact support directly for the most up-to-date compatibility information relevant to your setup.

We take data handling seriously and apply reasonable technical and organisational measures to protect information you share with us. For full details on what is collected, how it is used, and your rights, please refer to our Privacy Policy.

Prime Suretance provides risk-monitoring tools and information, not personalised financial or investment advice. Nothing on this platform should be interpreted as a recommendation to buy, sell, or hold any specific asset. You should consult a qualified, licensed advisor for advice tailored to your personal circumstances.

Yes. Prime Suretance is intended to complement your existing accounts by giving you an additional layer of risk visibility across your holdings, rather than replacing the platforms you already use to buy, sell, or store crypto assets.

You are free to stop using Prime Suretance at any time. Specific terms regarding account cancellation, data retention after cancellation, and any applicable notice periods are outlined in our Terms of Service.

You can reach our support team through the contact details listed in the footer of this site. We aim to respond to enquiries as promptly as possible during normal business hours.